Prudentia Psychological Services Back to Home

Privacy Policy

Last updated: 7 March 2026

1. Who We Are

Prudentia Psychological Services is operated by Dr. Sonia Sangalli, a Chartered Counselling Psychologist (CPsychol) registered with the Health and Care Professions Council (HCPC) and accredited by the British Association for Behavioural and Cognitive Psychotherapies (BABCP). Our contact email is hello@prudentiaps.com.

2. What Data We Collect

When you use our consultation request form, we collect the following personal data:

  • First and last name
  • Email address
  • Phone number (optional)
  • Preferred contact time
  • A brief description of your concerns or goals (which may include health-related information)

We also collect limited technical data through cookies and analytics tools (see Section 7).

3. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following bases:

  • Consent (Article 6(1)(a)) — You voluntarily submit your data via the consultation form. You may withdraw consent at any time by contacting us.
  • Legitimate interests (Article 6(1)(f)) — To respond to your enquiry and provide the service you have requested.
  • Explicit consent for special category data (Article 9(2)(a)) — Any health-related information you share in the "what brings you to therapy" field is processed only with your explicit consent.

4. How We Use Your Data

We use your personal data to:

  • Respond to your consultation request within 24 hours
  • Arrange an initial consultation session
  • Verify insurance arrangements where applicable
  • Communicate with you about your care

We do not use your data for marketing purposes unless you have given explicit consent. We never sell your data to third parties.

5. Data Sharing and Third Parties

Your form submissions are processed through:

  • Web3Forms — Our form submission service, which transmits your data securely via HTTPS to our email. Web3Forms does not store your data permanently. See their privacy policy.
  • Google Ads — We use Google Ads conversion tracking to measure the effectiveness of our advertising. This does not share your form data with Google, but Google may set cookies on your device (see Section 7).

We do not share your personal data with any other third parties except where required by law or with your explicit consent.

6. Data Retention

Consultation request data is retained for as long as necessary to respond to your enquiry and, if you become a client, for the duration of the therapeutic relationship plus 7 years as required by professional guidelines (BPS and HCPC). If you do not proceed with therapy, your enquiry data is deleted within 12 months.

7. Cookies and Analytics

This website uses the following cookies:

  • Google Ads (gtag.js) — Used for conversion tracking to measure advertising effectiveness. These are non-essential cookies that are only set with your consent.

You can manage your cookie preferences at any time using the cookie settings on our website. You can also disable cookies through your browser settings.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access — Request a copy of the personal data we hold about you
  • Rectification — Request correction of inaccurate data
  • Erasure — Request deletion of your data (subject to legal retention requirements)
  • Restrict processing — Request limitation of how we use your data
  • Data portability — Receive your data in a structured, machine-readable format
  • Object — Object to processing based on legitimate interests
  • Withdraw consent — Withdraw consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at hello@prudentiaps.com.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data, including the use of HTTPS encryption for all data transmission, secure email communication, and adherence to the professional standards of confidentiality required by the BPS, HCPC, and BABCP.

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.